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GALLERY POLICY
and
FREQUENTLY ASKED QUESTIONS

GALLERY POLICY

1. Original Artwork

 

  • All artworks are original creations by Samir Farah and come with a certificate of authenticity.

  • All artworks are sold unframed.

 

2. Pricing and Payments

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  • Prices are in UK Pound Sterling, and include packaging and shipping in the United Kingdom. Please contact us to find out the cost for the shipping destination you are in, if outside the UK.

  • Payments are securely accepted via PayPal, credit cards, and other major payment methods.

 

3. Shipping and Delivery

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  • All prices stated on the website include packaging and delivery within the United Kingdom. Please contact us to find out the cost for the shipping destination you are in, if outside the UK.

  • Artworks are securely packaged and shipped worldwide with insurance and tracking.

  • Delivery times vary by location, and details will be provided upon dispatch.

 

4. Returns and Refunds

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  • All sales are final.

  • For damaged items, contact samirfarahart@gmail.com within 48 hours with photos for a resolution.

 

5. Data Protection and Privacy

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  • Your data is used only to process orders or send updates (if you opt-in).

  • Data is stored securely and never shared for marketing purposes.

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Data retention:

• Order data: Kept for 7 years (legal requirements).

• Marketing data: Retained until you opt out.

• General inquiries: Deleted after 12 months if no follow-up occurs.

 

6. Contact

 

For any questions:

Email: samirfarahart@gmail.com

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FREQUENTLY ASKED QUESTIONS

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1. What kind of art do you create?

 

I specialise in original, hand-painted artworks, primarily landscapes and cityscapes, using high-quality materials. Each piece is unique and reflects my personal artistic journey.

 

2. Are the artworks framed?

 

Unless stated otherwise, artworks are sold unframed to allow buyers to choose framing that matches their personal style. If you’d like advice on framing, feel free to contact me.

 

3. Do you offer prints of your artwork?

 

Currently, I focus on selling original pieces. However, I’m considering offering limited-edition prints in the future—stay tuned!

 

5. How do I purchase an artwork?

 

To purchase a piece:

1. Visit the Shop section of my website.

2. Select the artwork you’d like and follow the checkout instructions.

3. Secure payments are accepted via PayPal, credit card, or other major methods.

 

6. Do you ship internationally?

 

Yes, I ship worldwide! Shipping costs are calculated at checkout based on your location, and all artworks are securely packaged with insurance and tracking.

 

7. What if my artwork arrives damaged?

 

If your artwork arrives damaged, please contact me at [samirfarahart@gmail.com] within 48 hours of delivery. Include photos of the damage so I can resolve the issue, either by offering a replacement (if possible) or a refund.

 

8. Can I return an artwork if I change my mind?

 

Due to the unique nature of original artwork, all sales are final. Please feel free to contact me with any questions before purchasing to ensure the piece is the perfect fit.

 

9. Do you offer payment plans?

 

I'm afraid that is not available at the moment.

 

10. Will I receive a certificate of authenticity?

 

Yes, every artwork comes with a signed certificate of authenticity as proof that it is an original creation by me.

 

11. How can I stay updated on new artworks and exhibitions?

 

You can join my mailing list by signing up on my website. I’ll send occasional updates about new pieces, exhibitions, and special offers. You can unsubscribe at any time.

 

12. How can I contact you?

 

You can reach me via:

• Email: samirfarahart@gmail.com

• Social Media: Instagram

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